So you guys may remember the promotion Samsung held in June. Where if you buy a regular S6/S7, S6/S7 Edge, or Note 5 between June 1st and June 19th, Samsung would send you a free Gear VR Along with some "experience pack" that has some games and movies, to my understanding, worth $50. Making the total package worth $150. Or the software pack was worth $150. I can't remember exactly, but I'm pretty sure it was the former. Well I bought my S7 in May, so I didn't qualify for it. But figured "what the hell. Worst that can happen is they deny me" and submitted for it anyways. And, well, they denied me. I figured that would be the result and shrugged it off. I still wanted a Gear VR, and planned on buying one, a few days before I was gonna get it, my laptop that had been hanging on by a thread, finally bit the dust on me. So I ended up putting the Gear VR on the back-burner and had to get a new laptop instead.
Fast-forward to a couple days ago and I get a random email from Samsung. They wrote that although I was initially denied the Gear VR bundle, they changed their minds. Telling me that I'll be notified when it ships (likely 6-8 weeks) and at that time I will also be provided with instructions to redeem the software bundle for it. That was awesome news to me. They didn't have to do that. I was already denied. They could have just left it at that, and no hard feelings, I bought my phone outside the time-frame after all. I was dead in the water. But they decided to manually override my denial and change it so that I WOULD get one instead. They had no reason or obligation to do so, but did it anyways. I'm so excited, and so happy to be receiving one that I thought I would make a post about my awesome experience with them. They definitely went above and beyond for a customer. So I wanted to make this thread to publicly thank Samsung, and to also show the community that I think their customer service is fantastic for going far above and beyond in order to hook me up with the Gear VR just out of the goodness of their hearts. Huge thumbs up for Samsung's service.. Great experience...
Fast-forward to a couple days ago and I get a random email from Samsung. They wrote that although I was initially denied the Gear VR bundle, they changed their minds. Telling me that I'll be notified when it ships (likely 6-8 weeks) and at that time I will also be provided with instructions to redeem the software bundle for it. That was awesome news to me. They didn't have to do that. I was already denied. They could have just left it at that, and no hard feelings, I bought my phone outside the time-frame after all. I was dead in the water. But they decided to manually override my denial and change it so that I WOULD get one instead. They had no reason or obligation to do so, but did it anyways. I'm so excited, and so happy to be receiving one that I thought I would make a post about my awesome experience with them. They definitely went above and beyond for a customer. So I wanted to make this thread to publicly thank Samsung, and to also show the community that I think their customer service is fantastic for going far above and beyond in order to hook me up with the Gear VR just out of the goodness of their hearts. Huge thumbs up for Samsung's service.. Great experience...
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